36% of absence tends to come from 10% of employees.
Support and early intervention is vital in these cases.

Public Sector
Public Sector

Your absence management problems solved

21.2 %

reduction

Our clients see an average 21.2% reduction in absence.

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Absence reduced
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FistCare
clients

Problems vs. Solutions

Problem

"I have no idea how much absence is costing my organisation and we're working to a tight budget".
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  FirstCare Solution:

FirstCare’s system gives you access to the most up-to-date absence management data in your organisation and helps you identify trends so you can see where to focus your efforts. In addition, all of our solutions can be tailored to suit your exact needs and budget.

  FirstCare Solution:

All of our support packages give you access to a 24/7 nurse-led call centre. Your employees simply ring our call centre, describe their symptoms, and our advisers will recommend the most suitable treatment to aid recovery, whilst reporting back to your line managers.

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Problem

“We’re struggling to offer our employees the support they need when it comes to absence”.

Problem

“I’m constantly paper-chasing when it comes to our employee absence, and our line managers are not reporting staff sickness correctly”.
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  FirstCare Solution:

The FirstCare portal is designed to be easy and functional. We manage every aspect of our service in-house to give you one less thing to worry about. Our system combines a nurse-led call centre with a secure software platform, along with real-time data and trend analysis reporting. It allows you to set-up alerts for line managers to let them know when to conduct absence administration tasks and RTW interviews, and log all absence cases as they happen. It provides you with a complete, transparent overview of your absence levels.

We offer three absence management packages

Complete support

  • 24/7 absence recording
  • 24/7 notifications by email, SMS and pager
  • 24/7 access to online management information
  • Absence policy alerts and referral triggers to support your existing policies and streamline admin
  • 24/7 access to online management information
  • RTW interview compliance monitoring
  • Support and guidance from our account management team
  • Dynamic RTW forms for managers
  • Push reporting suite
  • Integration with existing wellbeing services through our first track system
  • Payroll integration to improve accuracy of sick pay
  • 24/7 medical advice from registered nurses
  • Additional, in-depth tools for employees, line managers, HR and accounts

ESSENTIAL SUPPORT

  • 24/7 absence recording
  • 24/7 notifications by email, SMS and pager
  • 24/7 access to online management information
  • Absence policy alerts and referral triggers to support your existing policies and streamline admin
  • 24/7 access to online management information
  • RTW interview compliance monitoring
  • Support and guidance from our account management team
  • Dynamic RTW forms for managers
  • Push reporting suite
  • Integration with existing wellbeing services through our first track system
  • Payroll integration to improve accuracy of sick pay

BESPOKE